Question 1

How soon will my order be ready for pick up after I've placed my order online?

Accepted Answer

Order processing times are 1-2 business days. During checkout, you can select a pick-up date that is convenient for you — the day you place your order or up to 6 days later. After you have selected a date, please wait for a ready for pick-up email before visiting the store. If you need to reschedule your pick up date, please email us at info@gentechservices.ca or give us a call at (613) 742-8833.

Question 2

How will I know my order is ready for pickup?

Accepted Answer

You will receive an initial Order Received email acknowledging receipt of your order, but wait until you receive an email that your order is ready for pick-up before heading over to your store. You will need the order number and photo ID to pick up the order.
Please review our full Order Pickup Policy for detailed instructions.

Question 3

Where do I go to pickup my online order?

Accepted Answer

Please make your way to our warehouse located at 5390 Canotek Road, Gloucester On K1J 1H8

Question 4

What do I need to bring with me to pickup my order?

Accepted Answer

For easy order pick-up, please bring the order confirmation, photo ID and the card used for the purchase with you to the store. The person picking up the order must be the same person who placed the order. A government issued ID must be presented and you must present the card used for the purchase. Please visit our Order Pickup for full details.

Question 5

How long do I have to pickup my order?

Accepted Answer

You have 7 days from the date that the Pickup confirmation email is sent. After 7 days, the order will be automatically cancelled and a 15% restocking fee will be deducted from any refunds issued for the order.

Question 6

Can I cancel my order?

Accepted Answer

Yes. You can cancel your order if it's not yet picked up. Check the Order Status page for a link to cancel.

Question 7

What if I need to return an item I ordered?

Accepted Answer

Please refer to our full refund and return policy.

Frequently asked questions