RETURN & REFUND POLICY
Our refund/return policy is valid for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns/Refunds on Unopened Merchandise
To be eligible for a return, all items must be unused and in the same condition that you received it. It must also be in the original packaging. A proof of purchase is required for all refunds and returns. The following items must be in the original packaging, unused, unopened and the equipment must be unregistered;
-Automatic Transfer Switches
-Manual Transfer Switches
Due to the nature of these products and their applicable warranty, we cannot accept returns on any used, registered and opened packages.
Please note all shipping fees are non-refundable. If the order is deemed returnable and refundable, you will only receive a refund for the item total and applicable taxes.
To complete your return, we require a receipt or proof of purchase. Please contact us by email to initiate a return or refund request at firstname.lastname@example.org and provide your proof of purchase, order number and reason for the request.
Refunds (if applicable)
Once your request is received, we will review it and respond with the approval or rejection of your request. Please note, all return shipping costs are paid by the customer. Gentech will not refund any postage paid to receive nor to return the products back to us.
Once your request is approved, you will be provided with a return authorization number and you will be provided with return instructions. Please note, all postage and shipping fees are the customer’s responsibility and will not be refunded or credited.
Once the returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective Items and Warranty Repairs
If your product arrives damaged, you must contact us immediately to initiate a damaged shipment claim. You will be required to provide pictures of the package in the condition it was received and pictures of the damage. We will review the information submitted and if the damaged product is deemed exchangeable, you will be provided with a prepaid return label to return the item back to us.
All products with active warranties requiring service or repairs must be handled by your local service dealer. If the item purchased online from us requires repair and qualifies for a warranty repair, we will supply you with the proper contact information for your local service and warranty dealer for the applicable manufacturer of the item purchased. Gentech cannot accept returns on used products and cannot provide warranty repairs for customers outside of our local service area. You must get in contact with the manufacturer who will then connect you with the appropriate local dealer to assist with repairs and warranty.
Late or missing refunds (if applicable)
Once your return/refund request has been approved and completed, please allow 7-10 business days for the refund to appear on your statement of your original method of payment.
If you haven’t received a refund after this time, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 5390 CANOTEK ROAD, Ottawa, ON, K1J 1H8, Canada. Please note, returned merchandise will not be accepted without a return authorization number. You must submit a return request by email to firstname.lastname@example.org and receive an authorization number prior to mailing the item back to us. All shipping expenses are the customer’s responsibility and original order shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping fees will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you are required to use a trackable shipping service. We don’t guarantee that we will receive your returned item and do not take responsibility for lost or damaged packages on returned merchandise.
MOBILE LINK SUBSCRIPTIONS
By purchasing a subscription, you agree to have read and consent to all terms and conditions contained herein.
Mobile Link subscriptions are valid for a period of 1 year (365 days) and are non-refundable. Subscribers have the option to buy a single-year subscription or sign up for Auto-renewal when purchasing the subscription.
Auto-Renewals & Recurring Subscriptions
Subscriptions can be cancelled at any time and can be managed through the customer account portal. If a subscription is cancelled prior to the renewal date, no further orders will be submitted automatically and the current subscription will remain active until it's expiry.